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Frequently Asked Questions

We provides cleaning services to scale – from small suburban commercial properties to medium sized to large CBD high-rise buildings, including multi-use and precinct properties. These are just a few of the many reasons why customers trust Superior Carpet Clean.

Simply visit the appointment to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check, but we also accept credit card payments. If you do choose to write us a check, please make it payable to Superior Carpet Clean.
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